Here are specific steps your office can take to ensure that it is compliant with serving the needs of Limited English Proficient (LEP) audiences.
Keep an office copy of our Language Access Plan.2018 available
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- Extension’s Language Access Plan related to policy, protocol, and practices for serving LEP members of the public
Display public notification of language access services
Instructions: Use any of the following materials to notify the public of language access services.
Place Language Line solutions resources in a visible location for all staff (distance interpreting services for county and tribal offices)
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- Quick Reference Guide (resource document)
- Partnering With and Accessing an Interpreter (resource document)
- How to Order Additional LanguageLine Support Materials (resource document)
Guidance on keeping records related to serving LEP audiences
Federal Accountability Framework for Language Access
- Executive Order 13166 EO13166
- DOJ guidance on serving LEP populations LEP Guidance from the Department of Justice
- Attorney general memorandum to federal agencies (2010) Office of the Attorney General Memorandum.June 2010
- Attorney general memorandum to federal agencies (2011) Language Access Memorandum, 2011
- USDA guidance for serving LEP populations Federal Register Announcement of USDA Publishing its Final Guidance
- NIFA guidance for serving LEP populations NIFA_LEP_Guidance_Implementing_Strategy_for_Federally_Assisted_Programs
Language Access Memos to Extension
- Memo to Extension colleagues re: In-service training (9.27.18)
- Memo to Area Extension Directors re: LanguageLine Solutions (12.19.17)
- Memo to Extension colleagues re: Language Access & Support Website (10.18.17)
- Memo to Extension counties re: Reminder to fill out County Office Needs Assessment (5.31.17)
- Memo to Extension county offices re: County Office Language Access Needs Assessment (3.21.17)
- Memo to all Extension staff re: Information and Protocol for Language Access Needs (12.16.16)
What if a member of the public wants to file a complaint?
Extension is committed to nondiscrimination and takes complaints related to civil rights, Affirmative Action, Equal Employment Opportunity, and sexual harassment very seriously. A complaint or charge of discrimination or harassment can be registered by any person (employee, program or activity participant, job applicant, visitor, volunteer, etc.) who has reason to believe that they have been subjected to or witnessed unlawful discrimination, harassment, or retaliation in an Extension education program or activity, or in the employment setting.
