Get Help

Need more help?
If you can’t find the answer here, please open a support request.

All initial support requests will go through the UW-Madison DoIT Helpdesk. If the DoIT Helpdesk cannot resolve your issue, they will escalate it to the Division of Extension Educational Technology Support Team(ETS). The DoIT Helpdesk has staff available from 7am to 11pm, 7 days a week, and can be reached by phone, chat or email.

Website: https://it.wisc.edu/help/

Phone: (608) 264-4357

Live Chat: https://helpdesk.wisc.edu/chat

Email: helpdesk@extension.wisc.edu.
Using this email address ensures that your issue is routed appropriately. Please include the URL of the site that you are having issues with.

When contacting the DoIT Helpdesk, it is important that you identify yourself as part of the Division of Extension.